by our College Data Analytics TeamA degree in Customer Service Management involves the study of Customer Service Management. A Program That Prepares Individuals To Supervise And Monitor Customer Service Performance And Manage Frontline Customer Support Services, Call Centers/help Desks, And Customer Relations. Includes Instruction In Customer Behavior, Specialized Information Technology And Systems Management, Developing And Using Customer Service Databases, User Surveys And Other Feedback Mechanisms, Strategic And Performance Planning And Analysis, Operations Management, Personnel Supervision, And Communications And Marketing Skills. Continue reading for the essential details every customer service management student should know — including career paths, salary data, the skills you will develop, and the best colleges offering customer service management programs.
Across the country, customer service management is a widely-pursued major, with 198 degrees awarded annually.
Our 2026 Best Customer Service Management Schools ranking analyzes these 20 schools to determine the best overall colleges for customer service management students. Continue reading to check out one of our many unbiased rankings of customer service management programs later in this article.
Coursework for Customer Service Management emphasize a specific mix of skills, knowledge, and abilities — derived from O*NET surveys of workers in the occupations customer service management graduates commonly enter.
Skills emphasized by a customer service management program reflects the day-to-day work of related occupations:
According to O*NET, a customer service management major emphasizes the following knowledge areas:
There are several customer service management degree levels. The table below shows the typical length of the most common levels, and how many graduates earn each one.
| Degree | Typical Program Length | Graduates Annually |
|---|---|---|
| Certificate | Varies | 7 |
| Associate Degree | 2 years | 3 |
| Bachelor’s Degree | 4 years | 37 |
| Master’s Degree | 1-3 years | 86 |
People currently working in careers related to customer service management tend to have obtained the following education levels.
| Level of Education | Percentage of Workers |
|---|---|
| Bachelor’s degree | 41.7% |
| High school diploma or equivalent | 24.9% |
| Some college courses | 18.9% |
| Associate’s degree (or other 2-year) | 10.0% |
| Postsecondary certificate | 2.7% |
| Master’s degree | 1.8% |
See the chart below to get an idea of what level of education most of those in customer service management careers hold.
Source: ONET Online education / training / experience requirements.*
Studying customer service management can lead to many career paths. Here are some of the most common occupations related to customer service management.
The following options are some of the most in-demand careers related to customer service management.
| Occupation | Projected Jobs | Expected Growth |
|---|---|---|
| First-Line Supervisors of Office and Administrative Support Workers | 1,904,234 | -0.4% |
| Administrative Services Managers | 425,994 | 9.0% |
College Scorecard reports median earnings of customer service management graduates 1, 4, and 5 years after completion. These numbers tend to grow as graduates gain experience.
| Years Out | Median Earnings |
|---|---|
| 1 year | $62,537 |
| 4 years | $63,883 |
| 5 years | $71,749 |
Source: U.S. Department of Education College Scorecard, field-of-study earnings tracker.
Salaries for customer service management graduates vary widely by occupation. The following table shows the top highest-paying careers customer service management grads often go into.
| Occupation | Median Annual Salary |
|---|---|
| Administrative Services Managers | $158,084 |
| First-Line Supervisors of Office and Administrative Support Workers | $27,636 |
With 20 different customer service management programs to choose from, finding the best fit can be a challenge. We have analyzed these schools to produce unbiased customer service management school rankings to help you.
Students interested in customer service management, you may also want to explore other closely related fields of study within the same broad area.
| Related Major | Annual Graduates |
|---|---|
| Business Administration and Management, General | 336,590 |
| Organizational Leadership | 15,674 |
| Business Administration, Management and Operations, Other | 12,497 |
| Operations Management and Supervision | 12,273 |
| Logistics, Materials, and Supply Chain Management | 10,865 |
| Project Management | 4,784 |
| Office Management and Supervision | 3,126 |
| Non-Profit/Public/Organizational Management | 2,454 |
| Retail Management | 1,434 |
| Purchasing, Procurement/Acquisitions and Contracts Management | 1,230 |
More about our data sources and methodologies.
