by our College Data Analytics TeamStudying Customer Service Support/Call Center/Teleservice Operation explores Customer Service Support/call Center/teleservice Operation. A Program That Prepares Individuals To Assist Customers With Inquiries And Problems In Frontline Call Centers, Help Desks, Teleservice Centers, And Online. Includes Instruction In User Interfaces And User Behavior, Principles Of Hardware And Software Systems Operation, Customer Interaction Skills, Telephone And E-Mailing Skills, Data Entry, And Database And Internet Searching And Retrieval. Read on to learn the essential details every customer service support/call center/teleservice operation major should know — including career paths, salary data, the skills you will develop, and the best colleges offering customer service support/call center/teleservice operation programs.
Across the country, customer service support/call center/teleservice operation is a widely-pursued major, with 3,621 degrees awarded annually.
Our 2026 Best Customer Service Support/Call Center/Teleservice Operation Schools ranking analyzes these 27 schools to determine the best overall colleges for customer service support/call center/teleservice operation students. Continue reading to check out one of our many unbiased rankings of customer service support/call center/teleservice operation programs later in this article.
Coursework for Customer Service Support/Call Center/Teleservice Operation develop a specific mix of skills, knowledge, and abilities — derived from O*NET surveys of workers in the occupations customer service support/call center/teleservice operation graduates commonly enter.
The skill set emphasized by a customer service support/call center/teleservice operation program reflects the day-to-day work of related occupations:
Per O*NET surveys, a customer service support/call center/teleservice operation major emphasizes the following knowledge areas:
There are several customer service support/call center/teleservice operation degree levels. The table below shows the typical length of the most common levels, and how many graduates earn each one.
| Degree | Typical Program Length | Graduates Annually |
|---|---|---|
| Certificate | Varies | 38 |
| Associate Degree | 2 years | 5 |
| Master’s Degree | 1-3 years | 1,290 |
People currently working in careers related to customer service support/call center/teleservice operation tend to have obtained the following education levels.
| Level of Education | Percentage of Workers |
|---|---|
| High school diploma or equivalent | 58.0% |
| Bachelor’s degree | 13.4% |
| Some college courses | 10.9% |
| Postsecondary certificate | 9.4% |
| Associate’s degree (or other 2-year) | 8.4% |
See the chart below to get an idea of what level of education most of those in customer service support/call center/teleservice operation careers hold.
Source: ONET Online education / training / experience requirements.*
Majoring in customer service support/call center/teleservice operation opens doors to many career paths. Here are some of the most common occupations related to customer service support/call center/teleservice operation.
The following options are some of the most in-demand careers related to customer service support/call center/teleservice operation.
| Occupation | Projected Jobs | Expected Growth |
|---|---|---|
| Customer Service Representatives | 2,156,323 | 9.4% |
| Order Clerks | 1,247,994 | -0.5% |
The U.S. Department of Education tracks median earnings of customer service support/call center/teleservice operation graduates 1, 4, and 5 years after completion. These numbers tend to grow as graduates gain experience.
| Years Out | Median Earnings |
|---|---|
| 1 year | $24,716 |
| 4 years | $28,352 |
| 5 years | $31,368 |
Source: U.S. Department of Education College Scorecard, field-of-study earnings tracker.
Salaries for customer service support/call center/teleservice operation graduates vary widely by occupation. The following table shows the top highest-paying careers customer service support/call center/teleservice operation grads often go into.
| Occupation | Median Annual Salary |
|---|---|
| Customer Service Representatives | $62,906 |
| Order Clerks | $58,253 |
With 27 different customer service support/call center/teleservice operation programs to choose from, finding the best fit can be a challenge. We have analyzed these schools to produce unbiased customer service support/call center/teleservice operation school rankings to help you.
Those considering customer service support/call center/teleservice operation, you may also want to explore other closely related fields of study within the same broad area.
More about our data sources and methodologies.
